Product details:
Note:
Our price is setting in the market place, and will increase or drop due to the market elements.
We cannot promise for the same price all the time, and cannot provide any price-matching if the price is changed, just like we will not ask the customer for price-matching when the price increased.
1.Original declare:
All of our products are original phone.Refurbished and USED.
2. Ship time:
Normally it will take 24 hours for Aliexpress system to verify payment. Then we normally can ship it in 24~48hours.
3.Shipping way:
In our listed price in aliexpress store, don’t include DHL remote cost, custom duty, or any commission charged by dhl for custom clearance or warehouse storage cost.
If you choice DHL delivery, Please verify your address if any remote cost via below guide.
If it’s remote, then you can take below action:
1. Pay remote cost 35 usd at this link,
2. Change your address to non-remote region.
3. Change it to non-remote region, and get DHL office address, then you can pick up it from the office by yourselves.
4. Change it to post free shipping. but some countries might not get the service since most of our products include lithium battery inside.
1).Singapore Post: Singapore Post is good for most customers, and it normally caused no custom duty, but it will take around 15-60days for the delivery.
We are using Singapore post as default for free shipping. Concern delivery time and custom clearance issue, we might change to other similar post delivery without prior notification at our professional experience.
2).DHL: DHL is fast and will take around 3-7days for most countries, but it may cause custom duty.
3).Battery Declaration: Due to very strict Air Freight safety policy, each phone can include ONLY one battery and the battery must be installed. To avoid phone power on in shipment, we stick the insulation film on the contact metal patch of battery. Please must peel off the film in normal use.
4. Accept package:
If seal has been broken, tampered with or removed, or package broken; please open parcel to check inside contents in presence of delivery people. Reject shipment if goods are lost or broken.
In post office, please must check weight against the weight data on the package; normally we write real weight on the package. Reject the package if weight is obviously difference. Or ask post office to get ACT. After you sign receipt, open box to check inside content in front of post people, ask post people to get proof if content is difference or broken.
5. Warranty:
1.)Please inform us within 3 days with clear photos or video if you receive goods with problem. We can offer discount or full refund or replacement after confirm problem. We bear return shipping cost 12 usd.
2) Please inform us within 7 days with clear photos or video if you receive goods with problem. We can offer full refund or replacement after confirm problem. The returned freight charge is on customer, and we could offer $5 coupon as compensation.
3).After accept package within 7 days ~ 30 days, if product with problem, can get free maintenance, or replacement at cost 20~60usd if get some scratches or other can’t removed marking. The returned freight charge is on customer, we bear shipping back cost from us to you.
4.)After accept package within 1 month ~ 6 months, if product with problem, can get free maintenance. Customer bear two way shipping cost.
5.)After accept package within 6 month ~ 24 months, can offer maintenance at customer’s cost. Customer pays our labor cost 15usd + repair cost. Also bear two way shipping cost.
6).All accessories will be fully inspected before shipment, and warranty is 1 month.
7).Free gifts don’t get any warranty, if any quality problem within 3 days, can send replacement in next order.
8).Promotion products only offer replacement or maintenance.
9).Artificial damages, include screen dropped or broken, scratches and some other problems incurs by abused, is out of free warranty, customer need to pay freight and repair cost.
10.)For mobile phone, most problems might be related with firmware, if you install any 3rd party firmware without our permission, will be lost free warranty.
Warranty return procedure:
6. Custom duty:
We are not responsible for any delays caused by custom clearance. Also it is customer’s responsible for any custom duties, taxes or other costs related with custom clearance. DHL might also charge commission and warehouse cost related with custom clearance.
If you have any requirement for custom invoice, must mention in order message or inform us before place order, otherwise, we will make declaration per our experience.
7. Feedback
Per our warranty terms, after customer receive goods, If you confirm order delivery and leave 5 star feedback in 3 or 7 days, can get extra warranty time as below.
Leave 5 stars feedback in 3 days; add extra 6 months free warranty time, total free warranty time is 12 months.
Leave 5 stars feedback in 7 days; add extra 3 months free warranty time, total free warranty time is 9 months.
In other case, it’s default 6 months free warranty time.
Sony Xperia J ST26i Original Mobile Phone Unlocked Android OS WIFI Dual Camera Refurbished
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